PRIVACY POLICY
Solo Star North America LLC
Effective Date: August 24, 2025
Solo Star North America LLC ("Solo Star," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and protect information in connection with our website and services, including the S2 Intelligence™ Platform.
1. Information We Collect
We collect information to provide and improve our services and to communicate with you. The types of information we collect include:
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Information You Provide: When you contact us or request a demo through our website, we collect personal information you provide, such as your name, email address, phone number, company name, and job title.
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Client Data: As a core part of our business, we process data on behalf of our clients through the S2 Intelligence™ Platform. This includes e-commerce data (e.g., from Shopify), sales data, customer information, and marketing performance data (e.g., from Google Ads and Meta). As per our service agreements, this data remains the property of our clients.
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Website Usage Data: When you visit our website, we automatically collect data about your device and how you interact with our site. This may include your IP address, browser type, pages viewed, and access times. We use cookies and similar technologies for this purpose.
2. How We Use Information
We use the information we collect for the following purposes:
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To Provide Services: To operate the S2 Intelligence™ Platform, aggregate client data, generate analytics, provide reports, and deliver our consulting services.
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To Respond to Inquiries: To communicate with you, respond to your questions, and provide you with information you've requested.
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To Improve Our Website: To analyze website usage patterns and optimize our content, functionality, and user experience.
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To Market Our Services: To send you promotional materials about our services that we think may be of interest to you. You can opt out of these communications at any time.
3. Data Ownership and Client Control
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Client Data is Client Property: As stated in our service agreements, all client data and the insights we generate from it are the exclusive property of the client. Solo Star acts as a service provider and does not claim ownership of this data.
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Client Directives: We process client data strictly in accordance with the instructions and permissions provided by our clients.
4. How We Share Information
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We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
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With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting, data storage, and website analytics. These providers are contractually obligated to protect the information and use it only for the purposes for which it was disclosed.
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With Client Consent: We will share client data with other third parties only at the direction and with the consent of the client.
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For Legal Reasons: We may disclose information if required by law, subpoena, or other legal process, or if we have a good-faith belief that the disclosure is necessary to protect our rights, the safety of our users, or the public.
5. Your Privacy Rights​
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Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, or request the deletion of your data. If you have any questions or would like to exercise your rights, please contact us using the information below.
6. Data Security​
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We implement robust technical, physical, and administrative security measures to protect your information from unauthorized access, loss, or misuse. While we strive to protect your data, no method of transmission or storage is 100% secure.
7. Changes to this Privacy Policy​
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We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy.
8. Contact Us​
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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
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Solo Star North America LLC.
2820 Selwyn Ave #807
Charlotte, NC 28209
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Email: info@solostarnorthamerica.com
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Phone: 689.308.8842
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